Just like our homes, our websites can get full of stuff. Over time we accumulate info pages, blog posts, items for sale, uploaded images and assets… the list goes on and on. Suddenly, it’s hard to find things and know if you already have something. “We should add a page
Last year, I spent a few months studying the underlying information architecture and user experience design of the digitized collections of art made available by a few world-class North American museums. The work, which was generously guided by Sam Raddatz, the Founder and Chief Information Architect at Logic Department, served as my graduate
Valentine’s Day. Literally, no one can escape it. 90% of the earth turns into the impulse aisle of chocolates and five-foot teddy bears. With all that noise, how do you know what that special someone really needs? In my work as a User Researcher, it’s a question I occasionally get
No matter how long you’ve been with an organization – could be one week or 10 years – there are always systems that you find frustrating to use. Could be a website, CMS, server files, database, or asset manager. Every time you use it, you think: “This is so frustrating
No matter how long you’ve been with an organization – could be one week or 10 years – there are always systems that you find frustrating to use. Could be a website, CMS, server files, database, or asset manager. Every time you use it, you think: “This is so frustrating
Does this scenario sound familiar? You work at The Great American Museum. In the middle of a monthly staff meeting, Jasmine from Visitor Services mentions that she’s hearing from visitors that they can’t find times for holiday hours and details about upcoming exhibitions on the website. Once the website topic