Creating Inclusive Digital Spaces Through Information Architecture

There is a large and messy challenge that comes with needing to share different types of information with different audiences in a single space, especially when one of those audiences is underserved. There have been countless (and important) efforts to create accessible content on the web in regards to differently-abled folx, but the conversation about creating accessible content for the LGBTQ+ populations is just beginning.

Using The National Center for Transgender Equality as an example, we walk through how language and hierarchy can make a site more accessible to different audiences with varying levels of understanding and sensitivity.

This talk was originally presented at the 2019 IA Conference in Orlando, FL.