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User Research: You ≠ Your User

Valentine’s Day. Literally, no one can escape it. 90% of the earth turns into the impulse aisle of chocolates and five-foot teddy bears. With all that noise, how do you know what that special someone really needs? In my work as a User Researcher, it’s a question I occasionally get

How to do your own stakeholder interviews

No matter how long you’ve been with an organization – could be one week or 10 years – there are always systems that you find frustrating to use. Could be a website, CMS, server files, database, or asset manager. Every time you use it, you think: “This is so frustrating