The Surveillance Self-Defense site contains a wealth information on how to protect yourself online, but the team was hearing from users that the site was confusing. There was great content and good visual design, but the interface just wasn't "working".
To gain contextual insights from users, we conducted usability testing sessions with 12 participants. Those that were recruited for participation were identified as security novices or veterans to ensure a cross section of people that access the SSD site.
After collecting the user input, we developed a set of actionable recommendations for the SSD team. Key areas of improvement were highlighted with support from direct quotes from participants. We included mock-ups of recommended changes to improve the usability and increase user confidence while navigating the site.